MAE-B return and shipping policy

We aim to get your order to you as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–3 business days. During launches or high-demand periods, processing times may be slightly longer.

Shipping Timeframes

• Australia: 2–8 business days

• International: 7–21 business days

Shipping times are estimates and may vary depending on your location and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer free shipping on orders over a $200

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Incorrect Addresses

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns & Exchanges Policy

We want you to love your MAE-B pieces—but if something isn’t right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unused, and in original condition

• All tags must still be attached

• Items must be returned in original packaging

Non-Returnable Items

• Sale items

• Gift cards

• Items marked as final sale

Exchanges

We currently offer exchanges for sizing issues (subject to stock availability). If your size is unavailable, a refund or store credit will be issued.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos. We will cover return shipping and arrange a replacement or full refund.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method. Please allow 5–10 business days for the funds to appear.

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Contact

For all return or shipping enquiries, please contact:

@mae.b.workbiz@gmail.com