MAE-B return and shipping policy

Returns & Refunds
We want you to love your MAE-B pieces, but we also understand that sometimes things don’t work out. Please handle any issues with kindness and understanding. We want to help where we can.

Returns
We accept returns for sizing or change of mind within 14 days of receiving your order.

Items must be unworn, unwashed, undamaged and how you received them.

Return postage is the customer’s responsibility. Once your return arrives and is approved, we will refund the item price. Original shipping, duties and taxes are not refundable.

No Exchanges
MAE-B drops are intentionally small and limited, with only a few pieces available in each size. We do this to reduce fast fashion and keep our designs exclusive and thoughtfully designed in Australia.

Because of this, we don’t offer exchanges. If you need another size, you can return your original piece and place a new order if your preferred size is still available.

Please check our size chart before ordering.

We try to design for all bodies, feels and fits. This is, however, impossible to perfect.

Faulty or Incorrect Items
If we’ve made a mistake or your piece arrives faulty, please contact us.

We will always do our best to make it right and will provide the appropriate solution where required.

Non-Returnable Items

• Sale items

• Gift cards

• Items marked as final sale

Refunds
Once your return is received and inspected, your refund will be processed to your original payment method. Please allow 5–10 business days for the funds to appear.

International Orders
We currently include duties in our international shipping price to keep checkout simple and avoid unexpected costs where possible. As international laws and duties change, this may change in the future.

Once your order has left us, we aren’t responsible for delays, losses or issues caused by the carrier or customs.

If something goes wrong, please contact us first. We’ll always do our best to help track your parcel or assist with a carrier claim.

Unfortunately, we can’t guarantee refunds or free replacements for parcels lost or damaged in transit when MAE-B isn’t at fault, especially with our very limited stock.

Delivered Packages
Please make sure your order is being sent somewhere safe.

Once tracking shows your parcel as delivered, we aren’t responsible for theft or missing parcels.

If it says delivered but you can’t find it, please check with neighbours/building management, contact the carrier and allow 1–2 business days in case of an early delivery scan.

Address Changes
Please double-check your address before ordering.

We aren’t responsible for parcels delayed, lost or returned because of an incorrect or incomplete address.

Order Changes
We process orders quickly, so changes or cancellations aren’t guaranteed.

If you need to change something, contact us as soon as possible after placing your order.

MAE-B is a small independent brand, and every drop is produced in very limited quantities.

We really appreciate every order and will always do our best to help when something goes wrong.

Thank you for supporting MAE-B.

Contact

For all return or shipping enquiries, please contact: @mae.b.workbiz@gmail.com